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Civic Blinds
Warranty
We build quality into every Civic Blinds® product to ensure long-term performance and value. The result is a trouble-free product ownership experience.
Overview
Civic Blinds guarantees all our products against manufacturing defects in material and workmanship for five years from the date of standard completion, provided a professional authorized installer/dealer installs all products. This warranty only applies to the original purchaser, and proof of purchase is required. Commercial/contract orders are excluded from this warranty.
Resolution of Warranty
In the event of a defect under this warranty, the purchaser must notify Civic blinds immediately upon detection of the defect’s first appearance. Prolonged use of a defective product may cause additional damage, resulting in the cancellation of the warranty coverage. Civic Blinds will determine upon receipt of the defective product if the detective product is covered, and once determined, the product will either be repaired or replaced. If not covered, Civic Blinds will advise options to address the defect at the owners ‘ expense. Once 30 days from the installation date have elapsed, Civic Blinds will not be responsible for installation costs related to special equipment required to repair/replace blinds above 12 feet (measured from floor to top of the window frame). Civic Blinds will provide scaffolding/ladders at the client’s expense if scaffolding is required.
EXEMPTIONS.
This warranty does not cover:
Any conditions due to normal wear and tear, unauthorized repairs, accidents, alterations, misuse, abuse, or exposure to the elements.
Any conditions to fabrics such as frayed edges or wrinkles due to user error or improper use.
Any conditions due to customer reprogramming motors, remotes or smarthubs.
Any Products installed in areas of high humidity or within 8″ of a heater or furnace vent.
Fabric / Materials
Cellular Shades, Sheer Horizontal Shades, Roller Shades, Vertical, and 2″ Faux Wood are covered against cracking, peeling, twisting, warping, excessive fading, excessive discolouration, and extreme loss of colour intensity when installed under normal conditions.
Please be aware that some styles may vary in colour from lot to lot and that we occasionally discontinue certain styles and colours. In such cases, we reserve the right to substitute with a product of equivalent or greater value. We will make every effort to match the current style and colour from our existing products. If the warrantied product cannot be repaired or replaced with the original style and colour (due to discontinuation), we will provide the closest available product free of charge.
Motors
All motors are covered under the original manufacturer’s warranty and may vary by product. Please refer to the manufacturer’s website for warranty information.
Bond Bridge – 1 year
Neo Smart Hub – 1-Year
AOK/Dooya Motors and Accessories – 3-years from the date of purchase.
Somfy Motors and Accessories – 5 years from the date on the motor.
Motor Batteries – 3 Years.
Solar Panels – 3-Years
Additional Considerations
This warranty is exclusive and in place of all other obligations, liabilities, or warranties. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Civic Blinds® distributors/ retailers be liable or responsible for incidental or consequential damages or any other direct or indirect damage, loss, cost, expense, or fee. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your province or state.
Customer Support
Email: Info@civicblinds.com
Phone: 604-299-3330
