Civic Blinds | Premium Window Coverings

Civic Blinds

Limited Lifetime Warranty

Civic Blinds is proud to offer an industry-leading limited lifetime warranty that covers defects in materials, workmanship, or functional issues as long as the original purchaser owns the product. This warranty period may be shorter in some instances, as specified below.  

Limited Lifetime coverage includes:

  • All internal mechanisms.
  • Components and brackets.
  • Control cords for a full seven years from the date of purchase.
  • Fabric separation 
  • Repairs and replacements will be carried out using parts or products that are similar or identical in function and quality to the original ones.
  • Civic Blinds Motorized Components are covered for a period of five years from the date of purchase. 
  • Civic Blinds Solar Panels are covered for a period of five years from the date of purchase.

Does not Include:

  • Any conditions due to normal wear and tear, unauthorized repairs, accidents, alterations, misuse, abuse, or exposure to the elements. 
  • Any conditions to fabrics, such as frayed edges or wrinkles due to user error or improper use. 
  • Any conditions due to customer reprogramming motors, remotes or smart hubs. 
  • Any Products installed in areas of high humidity or within 8″ of a heater or furnace vent.

Resolution of Warranty

In the event of a defect under this warranty, the purchaser must notify Civic blinds immediately upon detection of the defect’s first appearance. Prolonged use of a defective product may cause additional damage, resulting in the cancellation of the warranty coverage. Civic Blinds will determine upon receipt of the defective product if the detective product is covered, and once determined, the product will either be repaired or replaced. If not covered, Civic Blinds will advise options to address the defect at the owners ‘ expense.

Once 30 days from the installation date have elapsed, Civic Blinds will not be responsible for installation costs related to special equipment required to repair/replace blinds above 12 feet (measured from floor to top of the window frame). Civic Blinds will provide scaffolding/ladders at the client’s expense if scaffolding is required.

Additional Considerations

This warranty is exclusive and in place of all other obligations, liabilities, or warranties. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Civic Blinds® distributors/ retailers be liable or responsible for incidental or consequential damages or any other direct or indirect damage, loss, cost, expense, or fee. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your province or state. Warranty periods and terms for commercial products and applications may vary from those of retail products and applications.

 

Customer Support

Email: Info@civicblinds.com

Phone: 604-299-3330

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